Governmental Knowledge Base System

City of Seattle
December, 2016
Office 365

A group of city workers required a way to create, store, search and approve knowledge base articles in order to ensure that all members of the team were providing correct and up to date information to their clients. Utilizing SharePoint workflows and security Canviz created a SharePoint Online site that allowed any member of team to create new knowledge base articles and assign those articles to others for peer review, or for approval through the management chain.

Statistics on who created and reviewed articles and what articles were the most popular are recorded for quarterly performance reviews and to identify any adjustments that are needed to the system.

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